Returning Customer
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Upon logging in, you will be able to access other services including reviewing past orders, printing invoices and editing your account information.
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Returns policy
• You
can cancel your order within 14 days of purchase, you must tell us no later
than 14 days of receipt from first deposit to get your dress changed or to get
refund.
• Items
must be unworn and unwashed and have all tags attached.
• Once
you receive your dress, the products are owned by you as you have complete
responsibly of any damage on your own.
• Ownership
of the products will only pass you when the full payment of the dress is done
to us.
• If
the condition of the returned product is unsatisfactory, we will contact you in
relation to any problem and any necessary full or partial deduction of refund.
• Please
allow 5 – 10 working days for the refund to show on your bank statement once
the refund has been issued.
• Cancellation/Returns
may not be accepted if the item has been ordered specifically
for you.
• If
the product received by you is damaged or faulty, you should let us know
immediately and we will ensure that you receive all your rights under the law.
• If
you change your mind about your purchase after delivery of the products, you
have 14 days from the day you order the goods to cancel the contract. The
product can be only returned if it is faulty.
• The
consumer must then return the goods no later than 14 days from the date of
purchase.
• You
must both e-mail us to say that the goods are being returned and dispatch them
by a suitable secure method of postal delivery which can be tracked or you can
drop it to the store. The products will remain at your risk from the time you
send them until they have been actually received by us as evidenced by the
tracking.
• A
refund would be made by the original method of payment.
• We
will process your return within 14 days of receiving your parcel.