Returning Customer
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Welcome and thank you for registering at Simply Divine Dresses!
Your account must be approved before you can login. Once approved you can log in by using your email address and password by visiting our website
Upon logging in, you will be able to access other services including reviewing past orders, printing invoices and editing your account information.
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Your shopping cart has been saved, the items inside it will be restored whenever you log back into your account.
Returns policy
· You can cancel your
order within 14 days of purchase, you must tell us and collect the refund in
store no later than 14 days of receipt generated from the first deposit to get
your dress changed or to get a refund.
· If the product
received by you is damaged or faulty, you should contact us immediately on 01-
4295784 / 01- 4295788.
· You must contact us to
say that the goods are being returned within 3 days of receiving the product.
You must bring it to the store or return it to us via a trackable delivery
within 14 days of receiving the dress. The package will be at your own risk
until the delivered status is evidenced by tracking.
· Item must be unworn
and unwashed and have all tags attached.
· If the condition of
the returned product is unsatisfactory, we will contact you in relation to the
dress for any necessary full or partial deduction of refund.
· Cancellation/Returns
may not be accepted if the item has been ordered specifically for you.
· We operate like any
other business where the cancellation can not be done based on event
cancellation as they are out our of control.
· We will process your
return within 14 days of receiving your parcel. Once approved, please allow 5 –
10 working days for the refund to show on your bank statement.
· A refund would be made
by the original method of payment.